Frequently Asked Questions (FAQ)
Frequently Asked Questions (Q&A)
About Our Products
Q. Are your products authentic?
Our products are authentic items guaranteed by overseas retailers.
Q. Do they come with the original box and accessories?
Yes, they do. Products missing accessories are offered at a discounted price.
Q. Is a guarantee card included?
A guarantee card issued by the retailer is included.
Q. Is there a serial number?
You can verify it on the guarantee card.
Q. Is there a warranty?
Yes, for the period guaranteed by the manufacturer from the purchase date stated on the guarantee card.
Q. Are the items new and unused?
Most items are new and unused. Some items have been worn a few times and are marked as used.
Even though an item is new and unused, it undergoes multiple product checks before being sold on our site.
Since the condition may differ from items displayed in boutiques, "new and unused" is labeled as "Non Use" and "used" as "Used."
Q. Are there any scratches or signs of wear?
For new and unused items ("Non Use"), there may be minor scratches from in-store display or product checks.
Used items ("Used") may have some signs of use.
Even "Non Use" items do not have the exact same condition as those in a boutique. If you require a perfectly matching condition, we recommend purchasing from a boutique. We appreciate your understanding.
Q. Can the bracelet be adjusted?
The bracelet is not adjusted. It can be adjusted at a TUDOR boutique.
About Sales and Shipping
Q. Can I inspect the product?
Since we are an online-only store, we do not have a physical location. Product inspection in person is not possible. We appreciate your understanding.
Q. What payment methods do you accept?
We only accept credit card payments. Please check our site for supported credit cards.
Q. Can I cancel my order?
Orders can be canceled before shipping. Shipping takes up to 3 business days, so please contact us within 3 business days if you wish to cancel. We do not accept cancellations after shipping. We appreciate your understanding.
Q. Is it possible to return or exchange items?
For security reasons, such as preventing product swapping, we do not accept returns or exchanges after shipping. We appreciate your understanding.
Q. What shipping methods do you use?
We ship domestically via Takkyubin and internationally via FEDEX.
Q. Can I ship with insurance?
Insured shipping is only available for international shipments. If you wish to have insured shipping, you can select it as an option during purchase.
Q. Can I send it with gift wrapping?
We do not offer gift wrapping. We appreciate your understanding.